Privacy Policy

Last Updated: October 2024

Introduction

Sharpcabin respects the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our website and during service delivery.

Information We Collect

We may collect the following categories of personal information:

Contact details including name, email address, and correspondence
Property search criteria and preferences you provide during consultations
Information related to property viewings and inspections you attend
Financial information relevant to lease negotiations or property transactions
Communication records between you and our team
Website usage data including IP addresses, browser type, and pages visited

How We Use Your Information

Personal information collected is used for the following purposes:

Providing property search, consultation, and related services you request
Communicating regarding your inquiries and ongoing service delivery
Coordinating property viewings, inspections, and negotiations
Maintaining records of our professional relationship and service history
Improving our services based on feedback and usage patterns
Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process personal information based on:

Contract performance: processing necessary to deliver services you have engaged us to provide
Legitimate interests: maintaining client relationships and improving service quality
Legal obligation: compliance with applicable property, financial, and data protection regulations
Consent: where specifically obtained for particular processing activities

Information Sharing

We maintain strict confidentiality regarding client information. Limited sharing occurs only when necessary:

Property owners and their representatives when facilitating viewings or negotiations on your behalf
Professional service providers assisting with specific aspects of your engagement (solicitors, inspection specialists)
Regulatory authorities when legally required

We never sell personal information to third parties or use it for marketing purposes unrelated to our direct service delivery.

Data Storage and Security

Personal information is stored securely using industry-standard encryption and access controls. We retain information only as long as necessary to fulfill service obligations and meet legal retention requirements, typically no longer than seven years following service conclusion unless ongoing engagement continues.

Your Rights

Under applicable data protection law, you maintain the following rights:

Access: request copies of personal information we hold about you
Rectification: request correction of inaccurate or incomplete information
Erasure: request deletion of personal information in certain circumstances
Restriction: request limitation of processing activities
Portability: receive personal information in structured, commonly used format
Objection: object to processing based on legitimate interests
Withdrawal of consent: where processing relies on consent, withdraw at any time

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage patterns. You may control cookie preferences through your browser settings or our cookie consent mechanism. For detailed information, please review our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients via email. Continued use of our services following policy updates constitutes acceptance of revised terms.

Contact Information

For questions, concerns, or requests regarding privacy practices, contact:

Sharpcabin
Berkeley Square House
Berkeley Square
Mayfair
London W1J 6BD
United Kingdom

Email: [email protected]

Supervisory Authority

If you believe we have not adequately addressed privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.